As a condition of employment, qualified applicant will be subject to a background investigation, including a criminal history check, previous employment verification and character references.Ability to anticipate, identify and solve problems.Ability to react appropriately in emergency and high stress situations.Strong time management and organizational skills.Excellent verbal communication skills with a friendly and professional manner.Ability to maintain a neat, clean and professional appearance.Prior customer service experience preferred.Ability to work flexible hours, including nights, weekends and holidays, including working all Nashville Predators home games and 70% of other Bridgestone Arena events (home hockey games plus an average of 4 additional events each month).Demonstrated flexibility and creative problem-solving skills.Demonstrated ability to work independently and to self-motivate.Enjoy interacting with people and building new relationships.Be a team player with the ability to handle multiple assignments in a fast-paced environment.Perform other duties and responsibilities, as assigned.Attend Gold Standard Service training, as requested.Work cooperatively with all Team Members across the facility.Retain an extensive knowledge of Arena (or other facility as needed), seating sections, key venue personnel identity, policies and emergency activity procedures.Detect unauthorized persons and violators of Arena (or other facility) policies and report and handle appropriately.Identify, receive and quickly act upon requests or complaints from guests refer serious problems to Team Member, Supervisor, Premium Manager on Duty or Public Safety Department, as appropriate.Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service. ![]() Monitor assigned area for issues and identify opportunities to make lasting memories for our guests.By clicking Accept All Cookies you agree to. Work ID checkpoints, access-only areas and seating sections as assigned. For information on available positions with Bridgestone Arena and the Nashville Predators, visit TeamworkOnline.Welcome our guests with a smile and helpful attitude as they enter the building or assigned areas. Nashville Predators Jobs Nashville TN View Manager, Events Enterprise Center & Stifel Theatre Jobs St.Inspect assigned work area prior to and during event, looking for safety hazards, facility issues, housekeeping needs and immediately report any found issues to Team Member, Supervisor.Provide quality guest service and assistance to clients, guests and other Team Members.
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